Welcome to Al Thuraya. By accessing or using our website (the “Site”), you agree to be bound by the following Terms and Conditions. Please read them carefully before using our services.
1. Use of the Website
By using our website, you confirm that you are at least 18 years old or accessing under the supervision of a parent or legal guardian. You agree not to misuse the site, disrupt its operation, or engage in fraudulent activities.
2. Product Descriptions
We strive to ensure that all product descriptions, images, and specifications are accurate. However, we do not guarantee that all details are error-free. Minor color differences may occur due to screen settings or lighting.
3. Orders & Acceptance
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All orders placed are subject to availability and acceptance by Al Thuraya.
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We reserve the right to cancel or limit quantities for any reason.
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Once your order is confirmed, you will receive an email with the order details.
4. Pricing & Payments
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All prices are listed in AED (UAE Dirham) and include applicable taxes unless stated otherwise.
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We accept secure payment methods including credit/debit cards, and online payment gateways.
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Al Thuraya reserves the right to change pricing without prior notice.
5. Shipping & Delivery
We aim to ship all orders within the stated time frame. Delays may occur due to external factors such as holidays, customs clearance, or carrier issues. Delivery estimates are not guaranteed.
6. Returns & Refunds
Please refer to our Returns & Refund Policy for detailed information about how we handle returns, exchanges, and refunds.
7. Intellectual Property
All content on this website — including logos, images, graphics, product designs, and text — is the intellectual property of Al Thuraya or its licensors. Unauthorized use, reproduction, or distribution is strictly prohibited.
8. Limitation of Liability
Al Thuraya will not be held liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our services. Our liability is limited to the total amount paid for your order.
9. Privacy
Your personal data is handled according to our Privacy Policy. By using the Site, you consent to our collection and use of information as described therein.
10. Governing Law
These Terms are governed by the laws of the United Arab Emirates. Any disputes will be subject to the exclusive jurisdiction of the UAE courts.
11. Changes to Terms
We reserve the right to modify or update these Terms at any time. Changes will be posted on this page with the updated date. Continued use of the Site after changes constitutes your acceptance of the new terms.
12. Contact Us
If you have any questions or concerns regarding these Terms and Conditions, please contact us at:
📧 Email: info@althurayaplaza.com
📞 Phone: +971503490124
📍 Business Address: Dubai, United Arab Emirates